Mailbok

Customer communication, end to end

SES-backed mail, a shared inbox with tickets, and event-driven automations — one workspace for product, support, and growth.

Start free Watch the flow

Inbox

Support

3 open · SLA on track

Customer

Maya Chen

maya@northwind.io

Northwind · LTV $4,280

Automation ran

Classified as refund → tagged · ticket created · assigned Billing

Ticket #4821 · high

3 prior conversations

Last order · 4 days ago

The loop

One message. One system of record.

Follow a single signal from API send through delivery, inbox, ticket, and automation — without jumping between three SaaS tools.

One signal. Six beats. The same thread identity from send to automation.

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Mail

Send with one call. Operate the rest in the inbox.

Keep the API and SMTP you expect for product email — then let inbound threads land in a real shared inbox with SLA, tickets, and automations attached.

Node, Python, REST, SMTP, CLI, and MCP
Domains, DKIM, inbound receiving, campaigns
Webhooks that retry with a searchable timeline

Create account API reference

send.ts

import { MailbokClient } from "@mailbok/node";

const mailbok = new MailbokClient();

const { id } = await mailbok.emails.send({
  from: "hello@acme.com",
  to: "user@example.com",
  subject: "You're in",
  html: "<strong>Welcome.</strong>"
});

Inbox

The shared inbox your support team will actually use

Maya’s refund arrives as a conversation — tagged, ticketed, and routed — while the customer profile stays on the rail. Hover a thread to follow the story.

Inbox

Support

3 open · SLA on track

Customer

Maya Chen

maya@northwind.io

Northwind · LTV $4,280

Automation ran

Classified as refund → tagged · ticket created · assigned Billing

Ticket #4821 · high

3 prior conversations

Last order · 4 days ago

See what happens next

Automate

Every message becomes an event. Every event can automate.

Delivery, opens, replies, assignments, ticket updates — signed webhooks, durable workflows, and a timeline agents and engineers can both trust.

Live events

Demo stream — not connected

Streaming

delivered
Order #48291 confirmation → maya@northwind.io
now

Workflow reaction

conversation.created on Maya's refund fires the published automation.

Assign Billing
Tag Refund
Create ticket
Notify channel

Teams, scoped API keys, and OAuth so partners send and read without shared secrets.

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Deliverability & ops

Reputation and routing in the same product

Authentication and suppression protect the send path. Automations and the inbox handle what comes back.

Authenticate the domain

SPF, DKIM, and DMARC records generated for you. Verify DNS and send from your own addresses.

Amazon SES underneath

Multi-region SES delivery with Mailbok’s API, dashboard, and billing on top — without operating SES yourself.

Suppression that sticks

Stop mailing people who bounced or unsubscribed. Built for real consent, not wishful thinking.

Automate the triage

Route refunds, tag VIP, open tickets, and notify the right team the moment mail lands.

Pricing

Clear volume. Inbox included.

Start free. Paid plans cover sending volume with shared inbox, tickets, and automations in the same workspace — SES underneath, no surprise infra bill.